Log in to your Support Portal account to create a new topic.
Contact email@example.com for a user account.
2. Choose an Appropriate Forum Section
Browse through the forum discussions and choose the most appropriate one.
3. Choose the Correct Language
All topics should be written in English.
4. Do Some Research Before Posting
Prior to posting a new topic for a particular problem, search the Forums to confirm a solution hasn't already been posted.
5. Start a New Topic
To create a new topic, click on the Start a new topic button.
6. Use a Meaningful Subject Line
Try to summarize your problem with a helpful and informative subject line. Helpful subjects draw in people who might know the answer.
7. Insert Images When Helpful
If you have any images that are needed for the post, either use “Include image…” or just paste the image into the message.
8. Add Attachments if Helpful
If you want to include more information or you have multiple files, attach these to the post.
9. Embed Code as Code Snippets
If you are posting code, e.g., XML, C# etc. embed these as code snippets.
10. Write in Proper Sentences
This is a forum you are using, not a mobile phone. As a courtesy to the people you are hoping can assist you, write in complete sentences. That is:
11. Tips for Getting the Most Out of Your PostMention which version of SystemWeaver you are running (can be found under Welcome > About).
12. Be Polite
You will find that if you respond in a friendly way, people will stick with you and you will almost certainly get your problem solved. Personal insults are not acceptable. Stick to the topic.
13. Once you Have a Response ...You will probably quickly get some helpful suggestions. Read them carefully.
14. Don’t Post Company-sensitive Information
Don’t post examples that contain information that might be sensitive to your organization. Instead, create a basic example that can be used to replicate the problem.
Note: If you would like to edit or delete a post that you created, contact firstname.lastname@example.org and they can make the change for you.