This article provides some resolutions to application errors.
- I am getting an Out of Memory error.
- I cannot log in.
- I cannot work in swExplorer.
- I receive an error when trying to clone a structure.
- I receive an error when trying to export to Excel.
- I receive an error when trying to save a manual layout of a graph.
- I am getting "Access Denied" when I try to complete an operation.
I am getting an Out of Memory error.
Things To Help Avoid Exceeding the Memory:
We advise that you try the following solutions.
- If trying to open a large item structure tree,
- Does the structure display 10s or 100s of thousands of items? If possible, open a smaller context of the tree, and then perform your work
- Are Description references turned on in the structure tree? If so, turn them off. Example:
- Do you have any other tabs open, specifically ones with very large structures loaded? Try closing them.
- Are there many other applications running simultaneously on the laptop? Try closing them.
- Are you working in Citrix? If so, have your IT department ensure that there is at least 4 GB RAM for each use of the client.
- If the out of memory occurs when trying to Add a part in a structure, try copying the part you want to add from another structure where it is in use, and using Paste as... to add it to your structure.
I cannot log in.
Exception class: EIdSocketError
Exception message: Unable to connect to server, name:"name of server", port:"xxxx"
Error: Socket Error # 11001
Host not found.
Exception address: 021FA1D4
I cannot work in swExplorer.
I receive an error when trying to clone a structure.
I receive an error when trying to export to Excel.
I receive an error when trying to save a manual layout of a graph.
I am getting "Access Denied" when I try to complete an operation.
The message "Access denied" means that the operation you tried to do was not accepted by the SystemWeaver server, due to some access constraint. The situation usually happens in an operation where the application cannot figure out exactly what was wrong with the requested operation. To solve this problem, investigate your access right to the involved item(s), for example in the Overview view. Make sure that the Access status is Read/Write and that the item is not Frozen or Released.
If the item is in Work status, it might be the case that you do not have write rights to the item, according to the Library used for managing access rights of the item.