If any SystemWeaver installation file or executable is falsely detected as malware by your anti-virus program, please contact [email protected] and provide the following helpful information:
- Version of SystemWeaver software
- Date the error occurred
- Name and version of the anti-virus software
- Error message
- Screenshot
We will ensure that the false positive is reported to the anti-virus software provider. If you chose to report it directly, just let us know! Below are links to information regarding false positive submissions for some software providers and troubleshooting.
| Anti-virus Software Provider | Link to False Positive Submission Form or Page |
| Bitdefender | https://www.bitdefender.com/support/what-to-do-when-bitdefender-detected-a-clean-file-as-infected-(false-positive)-851.html |
| Kaspersky | https://support.kaspersky.com/viruses/general/1870 |
| Norton | https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us |
| Eset | https://support.eset.com/kb141/?locale=en_US |
| McAfee | https://community.mcafee.com/thread/2016?tstart=0 |
| Windows Defender | Windows Defender false positives, Add an exclusion to Windows Security |
| F-Secure | https://www.f-secure.com/v-descs/false_positive.shtml |
To avoid potential problems caused by anti-virus programs falsely detected SystemWeaver executables as malware, we recommend excluding the Client installation delivered by SystemWeaver from anti-virus scans.