In the event that a server issue occurs and the root cause is unknown and/or the cause needs to be further researched by Systemite, we will request that you send a copy of the log file in question to us. If we request this, please make a copy of the log file covering the time frame of the reported issue and upload it to SystemiteNAS

Do not zip the current log file that currently being written to by the server. Take a copy of the log file first and then zip the copy for delivery.