The notification server will not start.


Error

Socket error 10053 or 10013 from the swNotificationServer or the swTestNotificationServer, 


Resolution

Try to temporarily disable any anti-virus, or firewall or other security enhancing software since they can stop any outgoing email. Then, configure the anti-virus software not to block SMTP requests (normally 587 although traditionally port 25 was used for this purpose) from processes named "swNotificationServer" and "swTestNotificationServer". Refer to your security software for proper procedures.


Notification emails fail to send.


Error

SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [HE1PR0102CA0008.eurprd01.prod.exchangelabs.com]

ERROR ns      - FAILED sending message to abc@systemite.se about changes in issue [Test]: test2


Resolution

If authentication is required, make sure that the swNotificationServer.ini includes the following entry depending on the version being used: 

UseTLS=1 or UseTSL=1_2


Notification emails fail to send.


Error

ERROR ns      - SSL is not available on this server.


Resolution

Change the UseTLS setting for the swNotificationServer to "None".


Notification emails fail to send.


Error

ERROR ns      - SSL negotiation failed.


Resolution

The TLS setting is set to the wrong version. If UseTLS is set to "1", change it to "1_2". If it is set to "1_2", change it to "1".