The notification server will not start.
Error
Socket error 10053 or 10013 from the swNotificationServer or the swTestNotificationServer,
Resolution
Try to temporarily disable any anti-virus, or firewall or other security enhancing software since they can stop any outgoing email. Then, configure the anti-virus software not to block SMTP requests (normally 587 although traditionally port 25 was used for this purpose) from processes named "swNotificationServer" and "swTestNotificationServer". Refer to your security software for proper procedures.
Notification emails fail to send.
Error
SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [HE1PR0102CA0008.eurprd01.prod.exchangelabs.com]
ERROR ns - FAILED sending message to [email protected] about changes in issue [Test]: test2
or
ERROR Failed to send email
EXCEPTION: System.Net.Mail.SmtpException: Failure sending mail.
Resolution
Make sure that the UseTLS setting in the swNotificationServer.ini includes the correct TLS version being used by your mail server. Valid settings are:
- None
- 1
- 1_2
- 1_3
Notification emails fail to send.
Error
ERROR ns - SSL is not available on this server.
Resolution
The email server is not accepting the current TLS setting. Change the UseTLS setting in the swNotificationServer to "None".
Notification emails fail to send.
Error
ERROR ns - SSL negotiation failed.
Resolution
The TLS setting is set to the wrong version. If UseTLS is set to "1", change it to "1_2". If it is set to "1_2", change it to "1".