Thank you for choosing SystemWeaver for your product development management needs!
There are two sources of documentation to support you in your work - this SystemWeaver Support Portal and the Help provided within the application. The two sources are described below and tips are included that might prove useful in navigating and finding content.
The support portal has three sections: Knowledge Base, Forums and Support Tickets.
The Knowledge Base is organized into the following sections:
You'll find information about the SystemWeaver Support Portal as well as articles relating to testing SystemWeaver.
Release notes for official releases and articles highlighting new features are available in this section.
Primarily for end users, this section includes tutorials, a topic-based user guide covering standard functionality in Explorer, and separate sub-categories describing how to work with specific solutions in SystemWeaver that are configured to handle a variety of development management needs, such as Document Management, Change Management, Requirements Management, etc. You can browse through the articles or enter one or more words in the Search tool to quickly locate topics on a particular subject.
This section contains how-to articles for more advanced functionality. The tasks described should only be performed by expert users.
As a SystemWeaver Architect, find out how to configure Item views and Explorer views in swExplorer as well as how to configure Meta Models in swArchitect. In Domain Solutions, you can learn more about specific solution models in SystemWeaver. Browse through the articles or enter one or more words in the Search tool to quickly locate topics on a particular subject.
For User Account Administrators, find out how to administer user accounts, roles and licenses using the SystemWeaver Admin (swAdmin) application.
You'll find articles here about using the SystemWeaver API.
IT administrators can find articles here relating to SystemWeaver installation, maintenance, and software and hardware requirements.
The Support Portal offers users a quick and easy way to submit questions and report issues to the Systemite Support Department via Tickets. You must have a Support Portal account to do so. Contact firstname.lastname@example.org to obtain an account. Then, to submit a ticket you simply click the button from anywhere on the portal. You can view your current and historical tickets at any time on the Tickets tab. There, you can view the status of your tickets:
|Being Processed||We are working on your request.|
|Has Been Escalated||We are working on your request and it has been escalated.|
|Awaiting Your Reply||We are waiting for a response from you.|
|This ticket has been Closed||Your ticket has been closed and no further work will be completed on your question or reported issue.|
|This ticket has been Resolved||A temporary status to indicate that we believe that we have resolved your issue/answered your question. If there is no response from you, we will assume that you are satisfied and the ticket will be automatically closed after 48 hours.|
|Pending Bug||The bug you reported has been submitted to our Development Team. We will update you when it has been fixed.|
|Pending Feature Request||The feature request you made has been submitted to our Development Team. We will keep you updated on any development.|
If you would prefer not to have a support account, you can still submit a support ticket simply by emailing email@example.com.
Get help and offer assistance in our user-driven forums. Join other SystemWeaver users in discussions and exchange knowledge. To follow a specific forum, such as Tips and Tricks, click Follow at the forum level:
You will receive an email notification each time a new topic is created in the forum. View the topic using the link provided and then you can chose to Reply or Follow that specific topic:
If you reply or follow a specific topic, you will receive email notifications each time a new reply is posted to the topic.
The forum is available to all visitors to the Support Portal, but you must have a Support Portal account to post a topic or reply to a topic. Contact firstname.lastname@example.org to obtain an account.
The Help manual provided with the application is accessible via thebutton on the application title bar and describes general features of the SystemWeaver Explorer (swExplorer) client, Architect (swArchitect) client and the Admin (swAdmin2) utility.
The structure of the Help manual follows the structure of the application rather than taking a user point of view and contains the following manuals and reference guides.
- swExplorer Reference Manual
- swExplorer User Manual
- Path Query Reference
- swArchitect Reference manual
- SystemWeaver Script Language Reference
- Field Codes reference
- SystemWeaver Administration
- Access Rights
If you are uncertain about where to find a particular topic, enter a keyword in the Search text box provided. The keyword hits will be highlighted in the menu and you can navigate through them to find the information you need: