Purpose

This policy aims to provide predictable guidelines for Systemite's product support as a way of helping customers manage their IT investments while strategically planning for the future. At the same time, it allows us to focus on new development to provide top-quality products.


SystemWeaver End-Of-Engineering-Support (EOES)

12 months after Release Date

  • Prior to the EOES date, Systemite will primarily address reported critical* defects  by provisioning Service Packs (not upgrade) to ensure limited downtime through non-conformance of product during the end of life process transition
  • After the EOES date, Systemite will, at its discretion, choose the way a critical defect is corrected for an active version, i.e., one that has not reached End of Life, assuming software maintenance is up-to-date


Note: Non-critical defects are submitted to Development, and subsequent fixes are included in future releases in accordance with a variety of considerations. See How to Report a Problem.


SystemWeaver End-of-Support (EOSP)

24 months after Release Date

  • Prior to the EOSP date, Systemite will provide helpdesk support for issues relating to a specific version of SystemWeaver. For versions that are supported, customers can raise issues via Support : SystemWeaver
  • After the EOSP date, a version is considered to have reached its End of Life (EOL). Systemite will not provide support for versions that have reached EOL. The only exception is for assistance related to upgrading from your EOL version to a supported version


Releases

The below table provides the start date and end-of-support dates for each of our official releases. 

Versions highlighted in gray and those released prior to R25 have reached End-of-Life (EOL).


Release**

Release Date

End-of-Engineering Support (EOES)

End of Support (EOS)

R37

May 26, 2021

May 26, 2022

May 26, 2023

R36

February 24, 2021

February 24, 2022

February 24, 2023

R35

October 29, 2020

October 29, 2021

October 29, 2022

R34

June 5, 2020

June 5, 2021

June 5, 2022

R33

March 4, 2020

March 4, 2021

March 4, 2022

R32

November 21, 2019

November 21, 2020

November 21, 2021

R31

October 3, 2019

October 3, 2020

October 3, 2021

R30

June 3, 2019

June 3, 2020

June 3, 2021

R29

February 28, 2019

February 28, 2020

February 28, 2021

R28

November 29, 2018

November 29, 2019

November 29, 2020

R27

September 13, 2018

September 13, 2019

September 13, 2020

R26

May 31, 2018

May 31, 2019

May 31, 2020

R25

March 2, 2018

March 2, 2019

March 2, 2020



Want to upgrade your installation to the latest version of SystemWeaver? 

Don't wait! Contact support@systemite.se.









* A critical defect is a defect that affects critical functionality and/or critical data, and there is no workaround option. Examples: Unsuccessful installation, complete system failure, complete client failure, large functionality failure affecting most or all users.

**Includes associated versions of plugins and stand-alone applications