Purpose
This policy aims to provide predictable guidelines for SystemWeaver's product support as a way of helping customers manage their IT investments while strategically planning for the future. At the same time, it allows us to focus on new development to provide top-quality products.
SystemWeaver End-Of-Engineering-Support (EOES)
12 months after Release Date
- Prior to the EOES date, SystemWeaver will primarily address reported critical* defects by provisioning Service Packs (not upgrade) to ensure limited downtime through non-conformance of product during the end of life process transition
- After the EOES date, SystemWeaver will, at its discretion, choose the way a critical defect is corrected for an active version, i.e., one that has not reached End of Life, assuming software maintenance is up-to-date
| Note: Non-critical defects are submitted to Development, and subsequent fixes are included in future releases in accordance with a variety of considerations. See How to Report a Problem. |
SystemWeaver End-of-Support (EOSP)
24 months after Release Date
- Prior to the EOSP date, SystemWeaver will provide helpdesk support for issues relating to a specific version of SystemWeaver. For versions that are supported, customers can raise issues via Support : SystemWeaver
- After the EOSP date, a version is considered to have reached its End of Life (EOL). SystemWeaver will not provide support for versions that have reached EOL. The only exception is for assistance related to upgrading from your EOL version to a supported version
Releases
The below table provides the start date and end-of-support dates for each of our official releases.
Versions highlighted in gray, and those released prior to R25, have reached End-of-Life (EOL).
Release** | Release Date | End-of-Engineering Support (EOES) | End of Support (EOSP) |
| Lunden (R45) | February 12, 2024 | February 12, 2025 | February 12, 2026 |
| Kviberg (R44) | October 13, 2023 | October 13, 2024 | October 13, 2025 |
| Olskroken (R43) | June 2, 2023 | June 2, 2024 | June 2, 2025 |
| Bagaregården (R42) | February 14, 2023 | February 14, 2024 | February 14, 2025 |
| Gårda (R41) | October 17, 2022 | October 17, 2023 | October 17, 2024 |
| R40 | June 8, 2022 | June 8, 2023 | June 8, 2024 |
| R39 | February 22, 2022 | February 22, 2023 | February 22, 2024 |
| R38 | October 26, 2021 | October 26, 2022 | October 26, 2023 |
R37 | May 26, 2021 | May 26, 2022 | May 26, 2023 |
| R36 | February 24, 2021 | February 24, 2022 | February 24, 2023 |
R35 | October 29, 2020 | October 29, 2021 | October 29, 2022 |
R34 | June 5, 2020 | June 5, 2021 | June 5, 2022 |
R33 | March 4, 2020 | March 4, 2021 | March 4, 2022 |
R32 | November 21, 2019 | November 21, 2020 | November 21, 2021 |
R31 | October 3, 2019 | October 3, 2020 | October 3, 2021 |
| R30 | June 3, 2019 | June 3, 2020 | June 3, 2021 |
R29 | February 28, 2019 | February 28, 2020 | February 28, 2021 |
R28 | November 29, 2018 | November 29, 2019 | November 29, 2020 |
| R27 | September 13, 2018 | September 13, 2019 | September 13, 2020 |
R26 | May 31, 2018 | May 31, 2019 | May 31, 2020 |
| R25 | March 2, 2018 | March 2, 2019 | March 2, 2020 |
Want to upgrade your installation to the latest version of SystemWeaver? Don't wait! Contact support@systemweaver.com |
* A critical defect is a defect that affects critical functionality and/or critical data, and there is no workaround option. Examples: Unsuccessful installation, complete system failure, complete client failure, large functionality failure affecting most or all users.
**Includes associated versions of plugins and stand-alone applications