This policy aims to provide predictable guidelines for SystemWeaver's product support as a way of helping customers manage their IT investments while strategically planning for the future. At the same time, it allows us to focus on new development to provide top-quality products.

SystemWeaver End-Of-Engineering-Support (EOES)

12 months after Release Date

  • Prior to the EOES date, SystemWeaver will primarily address reported critical* defects  by provisioning Service Packs (not upgrade) to ensure limited downtime through non-conformance of product during the end of life process transition
  • After the EOES date, SystemWeaver will, at its discretion, choose the way a critical defect is corrected for an active version, i.e., one that has not reached End of Life, assuming software maintenance is up-to-date

Note: Non-critical defects are submitted to Development, and subsequent fixes are included in future releases in accordance with a variety of considerations. See How to Report a Problem.

SystemWeaver End-of-Support (EOSP)

24 months after Release Date

  • Prior to the EOSP date, SystemWeaver will provide helpdesk support for issues relating to a specific version of SystemWeaver. For versions that are supported, customers can raise issues via Support : SystemWeaver
  • After the EOSP date, a version is considered to have reached its End of Life (EOL). SystemWeaver will not provide support for versions that have reached EOL. The only exception is for assistance related to upgrading from your EOL version to a supported version


The below table provides the start date and end-of-support dates for each of our official releases. 

Versions highlighted in gray, and those released prior to R25, have reached End-of-Life (EOL).


Release Date

End-of-Engineering Support (EOES)

End of Support (EOSP)

GĂ„rda (R41)
October 17, 2022October 17, 2023October 17, 2024
June 8, 2022June 8, 2023June 8, 2024
R39February 22, 2022February 22, 2023February 22, 2024
R38October 26, 2021October 26, 2022October 26, 2023


May 26, 2021

May 26, 2022

May 26, 2023

February 24, 2021

February 24, 2022February 24, 2023


October 29, 2020

October 29, 2021

October 29, 2022


June 5, 2020

June 5, 2021

June 5, 2022


March 4, 2020March 4, 2021March 4, 2022


November 21, 2019

November 21, 2020

November 21, 2021


October 3, 2019

October 3, 2020

October 3, 2021
R30June 3, 2019June 3, 2020

June 3, 2021


February 28, 2019

February 28, 2020

February 28, 2021


November 29, 2018

November 29, 2019

November 29, 2020


September 13, 2018

September 13, 2019September 13, 2020


May 31, 2018May 31, 2019May 31, 2020
R25March 2, 2018March 2, 2019

March 2, 2020


Want to upgrade your installation to the latest version of SystemWeaver? 

Don't wait! Contact support@systemweaver.com

* A critical defect is a defect that affects critical functionality and/or critical data, and there is no workaround option. Examples: Unsuccessful installation, complete system failure, complete client failure, large functionality failure affecting most or all users.

**Includes associated versions of plugins and stand-alone applications