Jira cannot connect to SystemWeaver.
Error
The server [server code] is not reachable.
Resolution
The Jira installation cannot reach the REST API. Try to:
- Verify that you can connect to the REST API using e.g., Postman. Example of retrieving an item:
curl -X GET http://sys76:9000/restapi/items/x04000000000000B7 - Verify that the version of the SystemWeaver Jira plugin, e.g., swtabid-1.0.7-SNAPSHOT.jar, you are using is compatible with your version of the SystemWeaver server.
- Confirm that the SW Username(s) and SW Password(s) in the add-on configuration are valid SystemWeaver account(s), and that there are no extra spaces before or after the values.
User cannot log in to Jira via SystemWeaver.
Error
Unauthorized (401)
Resolution
There is a problem with the entered Jira credentials. Verify that the login information is valid.