This article provides some resolutions to some Jira integration problems.

Jira cannot connect to SystemWeaver. 


Error

The server [server code] is not reachable.


OR 


Unable to retrieve access token from SystemWeaver REST API. Make sure that the configuration is valid in Apps > Manage your apps and then SystemWeaver Admin Page in the left sidebar.

Resolution

The Jira installation cannot reach the REST API. Try to: 

  • Verify that you can connect to the REST API using e.g., Postman. Example of retrieving an item:
    curl -X GET http://sys76:9000/restapi/items/x04000000000000B7
  • Verify that the version of the SystemWeaver Jira plugin, e.g., swtabid-1.0.7-SNAPSHOT.jar, you are using is compatible with your version of the SystemWeaver server.
  • Confirm that the SW Username and SW Password is a valid SystemWeaver account(s), and that there are no extra spaces before or after the values.

User cannot log in to Jira via SystemWeaver.


Error

Unauthorized (401)



Resolution

There is a problem with the entered Jira credentials. Verify that the login information is valid. 

No values are displaying for the item in Jira.


Error

The SystemWeaver item name displays, but no other configured information is shown.


Resolution

If the Security level of the server is set to"3", check to be sure that the SystemWeaver user account being used in the integration has explicit "Read" access to the item's library.