Jira cannot connect to SystemWeaver. 


Error

The server [server code] is not reachable.



Resolution

The Jira installation cannot reach the REST API. Try to: 

  • Verify that you can connect to the REST API using e.g., Postman. Example of retrieving an item:
    curl -X GET http://sys76:9000/restapi/items/x04000000000000B7
  • Verify that the version of the SystemWeaver Jira plugin, e.g., swtabid-1.0.7-SNAPSHOT.jar, you are using is compatible with your version of the SystemWeaver server.
  • For Jira Server installations, confirm that the SW Username(s) and SW Password(s) in the add-on configuration are valid SystemWeaver account(s), and that there are no extra spaces before or after the values.

User cannot log in to Jira via SystemWeaver.


Error

Unauthorized (401)



Resolution

There is a problem with the entered Jira credentials. Verify that the login information is valid.