This article describes how to submit a Support Ticket. There are two ways to create a Support ticket.

Via Email to

You can include cc recipients in the email. 

A ticket and a support portal account will be created.

Via Support Portal Ticket Form

Note: You must have a Support Portal account to access the ticket form.


  • Ticket gets created.
  • You, as Requestor, receive a confirmation email that ticket was created.
  • Anyone cc:ed on the email will receive the email that you sent as usual. 
  • They are also added to the ticket as default cc recipients of future ticket updates unless manually removed each time a response is created.