This article describes how to submit a Support Ticket. There are two ways to create a Support ticket.

Via Email to support@systemweaver.com

You can include cc recipients in the email. 

A ticket and a support portal account will be created.

Via Support Portal Ticket Form

Results: 

• Ticket gets created.
• You, as Requestor, receive a confirmation email that ticket was created.
• Anyone cc:ed on the email will receive the email that you sent as usual. 
• They are also added to the ticket as default cc recipients of future ticket updates unless manually removed each time a response is created.