In the event that a server issue occurs and the root cause is unknown and/or the cause needs to be further researched by Systemite, we may request that you send a copy of a log file to us. If we request this, please make a copy of the log file covering the time frame of the reported issue and upload it to SystemiteNAS.
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Do not zip the log file that is currently being written to by the SystemWeaver application server. Take a copy of the log file first and then zip the copy for delivery.