Systemite AB ("we", "us", or "our") operates the https://support.systemweaver.se/support/home website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. You may withdraw your consent at any time by emailing us at [email protected].
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address
- Cookies and Usage Data
Use of Data
Systemite uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To monitor the usage of the Service
- To detect, prevent and address technical issues
- To provide analysis or valuable information so that we can improve the Service
Transfer Of Data
Your information may be maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the European Union and choose to provide information to us, please note that we maintain and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Block Harbor Cybersecurity
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Right to Access Your Information
If, at any time, you wish to view the data we have collected in the form of your contact entry and your helpdesk tickets as a means of communicating with you about your support inquiry, simply contact us at [email protected] and we will provide you with an export of your information. If you have activated a support portal account, you can view this information yourself by logging into the portal and viewing your profile and tickets:
Withdraw Consent and Delete Personal Data
You can withdraw your consent for SystemWeaver to store your information at any time by submitting a request via email to [email protected]. Upon receiving your request, all of your personal information will be removed from the following Helpdesk areas:
- Contact Profile
- Tickets
- Forum topics and comments
- Satisfaction ratings
- Todos
- Notes
Submit a Complaint
You can lodge a complaint if you think that we have not handled your personal information responsibly and inline with good practice and GDPR (for EU citizens).
- Send an email to [email protected].
- In the email, include information about who you are, full details of your concern, and provide copies of all the key documents you have to evidence your complaint.
- We will acknowledge that we have received your complaint within 3 business days.
- We will respond to your complaint within 1 month.
Annual Review
We perform an annual review of Support Portal accounts and delete inactive accounts. Tickets and forum topics created by a portal user are maintained for business purposes. Accounts can be restored at any time by contacting [email protected]