The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). When contacting SystemWeaver Support, we use the personal information that you provide, such as name, email address and phone number to handle your inquiry about our product and services. Your information in stored in the form of a contact entry in our Helpdesk software for as long as there are tickets, forum topics, etc. associated with it. You may withdraw your consent at any time by emailing us at

Right to Access Your Information

If, at any time, you wish to view the data we have collected in the form of your contact entry and your helpdesk tickets as a means of communicating with you about your inquiry, simply contact us at and we will provide you with an export of your information. If you have activated a support portal account, you can view this information yourself by logging into the portal and viewing your profile and tickets:

Withdraw Consent and Delete Personal Data

You can withdraw your consent for SystemWeaver to store your information at any time by submitting a request via email to Upon receiving your request, all of your personal information will be removed from the following Helpdesk areas: 

  • Contact Profile
  • Tickets
  • Forum topics and comments
  • Satisfaction ratings
  • Todos
  • Notes

Annual Review

We perform an annual review of Support Portal accounts and delete inactive accounts. Tickets and forum topics created by a portal user are maintained for business purposes. Accounts can be restored at any time by contacting