When I try to add a license, I receive a "License with same id already added" message.

Resolution:

A license with the same License id already exists in the system. If replacing a license, remove the license with the same id first before adding the replacement. 


When I try to add a license, I receive a "Not valid" or "Invalid" message.

Resolution:

The license you are trying to add is not valid for your SystemWeaver server. Contact Systemite (support@systemite.se or your local reseller).


I have replaced an expired or older license file with a new one. The swAdmin Licenses screen shows no error, but users see a red "There are currently no SystemWeaver user licenses available. Please contact your SystemWeaver Administrator" message and are unable to edit. The new license is not expired. 


No error in swAdmin: 


swExplorer error message: 


Resolution:

If you are running an older version of SystemWeaver, you may need to restart the SystemWeaver server. When users log in again, the red message should no longer appear. If you are running version R27 or later, it is sufficient to have users close the application to clear the message and then log in again.


When users log in, they are seeing a red "The SystemWeaver license is expired. Please contact your SystemWeaver administrator." or "There are currently no SystemWeaver user licenses available. Please contact your SystemWeaver Administratormessage and are unable to edit. In swAdmin2, the License status indicates No licenses available.



Resolution:

To enable users to edit, you will need to deactivate accounts to bring the number of Activated users down to a count that matches or is below the number of Total available licenses. In the above example, 9 users must be deactivated. Once you have done that, depending on the version you are running, you may need to log out and back in to swAdmin2. Users will also have to log out and back in to swExplorer to remove the error message and continue their work. If you wish to purchase additional licenses, contact order@systemite.se.


I am trying to upload a license and am getting an "Invalid signature" message. 


Resolution:

The license is not compatible with your SystemWeaver server. Contact support@systemite.se for assistance.


Note: On the Users screen, you will see three system accounts (root, admin, system) included in the list. These accounts are required for the server to run and cannot be deactivated. They are not included in the License keys counts on the Licenses tab and should be disregarded when calculating license needs.