When I try to add a license, I receive a "License with same id already added" message.

Resolution:

A license with the same license id already exists in the system. If replacing a license, remove the license with the same id first before adding the replacement. 


When I try to add a license, I receive a "Not valid" message.

Resolution:

The license you are trying to add is not valid for your SystemWeaver server. Contact Systemite (support@systemite.se or your local reseller).


I have replaced an expired or older license file with a new one. The swAdmin Licenses screen shows no error, but users see a red "The SystemWeaver license is expired. Please contact your SystemWeaver administrator." message and are unable to edit. The new license is not expired. 


No error in swAdmin: 


swExplorer error message: 


Resolution:

Since you are removing a license as part of the license replacement steps, you must restart the SystemWeaver server. When users log in again, the red message should no longer appear. 


When users log in, they are seeing a red "The SystemWeaver license is expired. Please contact your SystemWeaver administrator." message and are unable to edit. In swAdmin2, I see that there are more users activated then there are licenses.



Resolution:

To enable users to edit, you will need to deactivate accounts to bring the number of Activated users down to a count that matches or is below the number of licenses that are available. In the above example, 9 users must be deactivated. Once you have done that, log out and back in to swAdmin2. Users will also have to log out and back in to swExplorer to remove the error message and continue their work. If you wish to purchase additional licenses, contact support@systemite.se.


Note: On the Users screen, you will see three system accounts (root, admin, system) included in the list. These accounts are required for the server to run. They are not included in the License keys counts on the Licenses tab and should be disregarded when calculating license needs.